Returns

If you are within 15 days of purchase, you can return your AUKEY items should it be faulty. We guarantee that your product will be free of issues when it is sent to your door, so if anything comes up, we’ve got you covered with a return or replacement.

Contact us at support@aukey.com.ph with your order number as proof of purchase.

Replacements

All items are covered for a solid 18 months. If there is a quality issue with your device, you are eligible for a replacement, sent to your house without the headache. Contact our support staff with your order number as proof of purchase.This 18-Month Warranty is valid only for products purchased directly from this Aukey Official Web store. If you purchased your product from another seller, please contact them directly for service and warranty terms. Please see our terms and conditions for more detailed information.

18 Month Product Warranty

AUKEY guarantees that the products purchased through the official Webstore store in the region of purchase will be without defect in workmanship and material. Warranty is valid only for products operated in the country where the product was purchased.

To claim this warranty, the customer must provide proof of purchase. Exclusions not covered by this warranty include:

1. Any defect, malfunction, or failure as a result of misuse, abuse, improper installation, or use with faulty or improper equipment.
2. A product that is adapted or modified to operate in any country other than the country for which it was designed, manufactured, approved, or authorized is not covered under this warranty.
3. Damage caused by accident, improper use of electrical power supply, power surges or other external power supply faults, loss of power, failure to provide manufacturer’s recommended maintenance, product transportation, neglect, vandalism, environmental conditions, loss of use during any repair process, or disasters outside the control of AUKEY.
4. Damages to the product due to normal use.
5. No compensation will be given for the loss of the use of the product, inconvenience, loss or any other damages, direct or consequential, arising out of the use of, or inability to use this product.
6. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products; including but not limited to sale of such products on internet auction sites and/or sales of such products by surplus or bulk resellers.
7. Any products or parts which are repaired, replaced, altered, or modified without the prior express, written consent of AUKEY.

In no event shall this warranty require more than the repair or replacement of any part or parts that are found to be defective within the effective period of the warranty. If the necessary replacement parts or products are not available, AUKEY reserves the right to make product substitutions of equal or greater value in lieu of the original model.

Contact Us

If you have any questions about these Terms & Conditions or our Privacy Policy, please contact us at support@aukey.com.ph